Nielsen Mobile Internet Surveys
We Know What They Are Thinking
The industry's largest scale and most complete consumer survey program
In 1998, Nielsen Mobile was one of the first companies to harness the Internet as a medium for more effectively interacting with respondents and collecting large-scale consumer research. Today, we manage one of the most extensive syndicated survey programs in any industry and have developed substantial expertise in designing online questionnaires, executing large scale tracking studies and managing quality across multiple online survey samples. We field over 20 survey-tracking vehicles on a monthly or quarterly basis across 10 countries. Annually, we collect over 600,000 surveys containing over 150 million individual responses.

Nielsen Mobile develops its own panels and purchases samples from several suppliers. We also conduct surveys via telephone to reach segments with below average Internet usage and use RDD-derived samples to understand Internet sample bias. As an early adopter of online surveying, Nielsen Mobile has eight years of trend data and analytical experience enabling us to consistently deliver the highest-quality and most cost-effective survey research to our clients.

We produce over 100 reports each year on a wide range of topics from our survey platform and utilize survey metrics to improve test design of our measurement platforms.

How it Works:
Sample Management
Due to Nielsen Mobile's exceptionally large sample needs, we source sample from multiple providers. We actively manage sample quality across time and vendors to ensure a stable and demographically representative sample.
Nielsen Mobile Online Survey
Telephia Online Survey
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Fielding and Data Collection
Nielsen Mobile is continuously in the field collecting data for its numerous tracking studies. We have instituted copious checks and processes to monitor collection while in field to ensure quota management and data quality.

Analysis and Reporting
Nielsen Mobile provides results via Excel-based scorecards, PowerPoint decks and SPSS data files. Scorecards provide statistical testing thresholds that enable easy comparisons of metrics across markets/regions, competitors and time.

Customer satisfaction
Purchase decision drivers and habits
Brand performance
Adoption and churn behavior
Demographics and segment behavior
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